Terms & Conditions

Returns Policy
Within 30 days of delivery, you may return any item you purchase in new condition with original packaging for a full refund. We’ll also pay the return shipping cost if the return is a result of our error. We’ll notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within seven business days of our receiving your return.

Warranty Policy
Should you discover any defects in your product please contact us via our contact link to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund.

Delivery Policy
We will not deliver to a Post Office box or any address which we deem suspicious. We ship our wines using Fastway Couriers within New Zealand and NZ Post International Express for overseas deliveries. Within New Zealand you should expect your order to be delivered within seven working days. Overseas deliveries vary depending on your shipping location. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.

Privacy Policy
Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.

Secure Payment Policy
All Credit Card transactions are processed immediately with the bank. The payment page is hosted by the bank and secured with 128 bit encryption. The card details you enter are safe because they are not stored or cached by the merchant but entered directly into the banking system. You will receive an instant confirmation of transaction approval or decline before being returned to this merchant web site.

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